Case Studies

Below are some recent case studies,
use the menu to the right to view a case study excerpt or download the entire case study in PDF format.

esure Case Study

The launch of esure's new premises marked a significant moment for Glasgow. esure aims to be the UK's leading provider of internet insurance with a target to be a top five motor insurer within five years.

“I am delighted to be back in Glasgow with my new insurance company, esure. Glasgow has great people, great premises and great facilities and I know that we will establish a very successful office in the city". Peter Wood, Chairman of esure.

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JP Morgan Case Study

JP Morgan expanded its Glasgow based European Technology Centre involving the creation of 150 new jobs for highly skilled software engineers.

Paul Murphy, Chief Executive Officer of JP Morgan Scotland Services said: "We are absolutely delighted at the quality of staff we are able to recruit in Glasgow. The European Technology Centre has quickly established itself as a vital development and support location for the firm. From Glasgow, we develop and support a wide range of technologies and financial systems globally across JP Morgan.”

Download JP Morgan case study pdf (231KB)

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Lloyds TSB Case Study

Lloyds TSB were looking for a base to start a new 24 hour, seven-days-a-week telephony operation. The contact centre now employs over 1,100 people.

Simon Taylor, head of the contact centre commends the location. “As someone new to Glasgow I have been extremely impressed with the quality and diversity of the labour market which the city offers a major employer”.

Download Lloyds TSB case study pdf (288KB)

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Direct Line Case Study

As Direct Line has grown, much of the expansion has taken place in Glasgow – largely due to the availability of high quality staff and low levels of attrition.

Many of the company’s new ideas and processes undergo trials in Glasgow before being launched across the UK – testament to the strong work ethic Direct Line has found in the city.

As Caroline Thomson, Head of Sales and Customer Service, states: “Glasgow allows us to recruit the outgoing, friendly people we need. We enjoy extremely low staff turnover, which helps us provide excellent customer service, as well as containing our costs.”

Download Direct Line case study pdf (171KB)

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Glasgow - the World'd top Intelligent Community Case Study

Fending off strong competition from around the globe, Glasgow’s use of broadband information and communications technology to advance its competitiveness, impressed an eminent international panel of experts, to earn the title ‘Intelligent Community of the Year.’

“Broadband is crucial to Glasgow’s growth and prosperity. As such, we’ve taken a strategic approach to ensure that our investments fully exploit the benefits that it offers. Glasgow has a great story to tell and we believe that we are a worthy winner of the Intelligent Community of the Year award.”

Ron Culley, Former Chief Executive, Scottish Enterprise Glasgow.

Download Glasgow - World's top Intelligent Community case study pdf (101KB)