I am now in my 16th year with NFUM Direct as a Sales &
Service Executive, having worked my way up from an advisor on the
phones to a leadership role running teams. As an
Executive I look after the day to day operational running of the
Sales and Service Teams within the Service area and I am
responsible for managing four Team Leaders who have teams of around
ten staff. It's my job to ensure that my team is supported and they
have what they need to do their job well within the regulatory
framework in which we are governed. I am also responsible for
planning and implementing business change as well as recruiting new
talent in to the business.
I have a passion for people management, it is great to see staff
go on to realise their potential and progress within the
business. I genuinely have the opportunity to do what I do
best every day which is really refreshing and part of the reason I
remain with NFUM Direct.
I relocated to Glasgow in Nov 2002 from the rural village of
Newton Stewart in Dumfries and Galloway where I grew up. After
completing my studies I worked in the local bank there for a number
of years however I had a passion for city life and was keen to
experience what it would be like living and working in Glasgow.
Coming from a rural village and world of banking I had always
heard of the National Farmers Union, so funnily enough when I
started looking for jobs I spied an advert for a Customer Service
Associate working on the telephone for NFUM Direct. I applied for
the role and was offered the job, I must say that I felt lucky
enough to be offered a position working for one of the UK's leading
general insurance companies, this felt like a safe bet, giving me
the opportunity to live in what we know as the city of culture and
work for a company that would keep me connected to those rural
roots!
I love living and working in Glasgow. They say variety is the
spice of life and Glasgow certainly offers that, great
shopping, restaurants , venues, pubs, clubs and bars, not to
mention some of the fantastic music venues, such as the Barrowlands
and SSE Hydro. I live in a prime location right on the River
Clyde so have the luxury of strolling over to work in the financial
district of Glasgow each day, which gives me time to gear up for
the day and also wind down walking home which is ideal
too! I now call Glasgow my home but whenever I want to
escape the hustle and bustle of the city I can hop in the car and
drive back to the small picturesque village of Newton Stewart and
enjoy the tranquillity of the Galloway Hills.