Glasgow's IFSD could benefit from the future growth of customer
service centres in Scotland.
That's the claim of leading recruitment specialists FPSG who work extensively in the
sector in Scotland and believe it could create thousands of new
jobs over the next 2/3 years.
In a recently published article, FPSG claims that, despite some
perceptions, the Scottish based customer service centres sector has
held up very well in the four years following the credit crunch of
2008.
An audit conducted last year confirmed there are 400 contact
centres in Scotland, employing 90,000 people. That's 4,000 more
than pre credit crunch. High profile companies opening significant
new facilities during that period include Tesco Bank and Vertex,
both in the IFSD.
John Agnew, managing director, FPSG says, "Glasgow and indeed
Scotland as a whole has a lot to offer, including a cost
competitive location, a great quality of life, good transport links
and ready availability of a skilled workforce. We believe there is
real potential to create many more jobs in this sector and it's
important that collectively, we retain a focus on the skills
pipeline, so we can continue to meet the needs of new incoming
employers and those already here who are expanding."
The full article can be accessed at http://www.fpsg.co.uk/blog/