Mark Mulholland

Mark Mulholland, Partner, Wylie & Bisset, on the tactics and approach SMEs should adopt to cope with the current cost-of-living crisis.

With the price of food, fuel, energy, clothes, travel costs and rent continuing to increase as inflation rises, we at Wylie & Bisset are advising SMEs to rekindle the ingenuity that got them through the lockdowns and adapt their Covid working from home plans to help employers and employees cope with the cost-of-living crisis.

As a partner in the firm's Business Advisory department, I was very much aware at the start of the pandemic, that SMEs took radical steps to change their business processes by adopting Working from Home (WFH) practices. I now think they need to revisit that 'trench warfare' mentality and adapt their working methodologies to the cost-of-living crisis.

Mark Mulholland

At Wylie & Bisset, we're actively encouraging staff to WFH over the summer months to enable them to cut down on their travel time and costs, as well as helping with childcare costs over the summer holidays - which can represent a considerable saving - and adopting hybrid working arrangements to give staff more flexibility can help save businesses money over the medium term by potentially reducing space requirements.

There are also environmental benefits to be had from WFH, with less commuters travelling to workplaces by car, helping reduce air pollution, particularly in city centres.

Acknowledging that many people are unable to work from home, and that pay rises across the board will be unable to match inflation at 11%, employers should consider alternative employee benefits, to help see them through the cost-of-living crisis.

If a workplace has a communal kitchen, businesses could consider offering employees free or discounted meals, and where neighbouring employees commute to the workplace, employers could establish a car club and consider aligning shifts so that they can car share and save travel expenses.

SME business owners should also revisit their pricing structure on a regular basis. It's often the case that owners need to raise prices to cope with rising costs of materials, as many SMEs simply cannot continue to absorb increases in operational costs without passing on some of that cost to their clients and customers. Key to that is open and effective communication.

Ultimately, it's all about SME owners rekindling the ingenuity that helped get their businesses through the Covid lockdowns and applying the same level of innovative thinking and enterprise to help them deal with the cost of living challenge.

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