Many congratulations to
AXA Business Insurance for a top medal winning
performance at this year's UK wide Learning Technologies Awards.
Headquartered in Glasgow's IFSD, AXA Business Insurance scooped a
gold medal in the category for the 'Best use of blended learning -
UK'
AXA received this prestigious award at a glittering awards
ceremony in London, after achieving impressive results with a
creative, energetic blended learning programme, aimed at delivering
outstanding, personalised customer service.
In partnership with learning provider Sponge UK, this programme
transformed the interactions of insurance advisors with
customers.
Positive customer feedback has increased by 145% and formal
complaints have dropped by 29%. Three-star calls - the highest
rated - have doubled. AXA's programme demonstrates how blended
learning can fit seamlessly into even the busiest workplace and
deliver lasting results.
The judges commented, "A great example of the 'campaigns not
courses' approach, with good mix of methods and tools used
alongside a focus on how to transfer and embed this learning in an
environment where it is both difficult to find time to learn and
focus. A truly worthy winner."
Amanda Cochrane, Head of Operations, AXA said, "We are
absolutely delighted with this award. It's amazing recognition for
the team."