Gold medal for AXA

04 Dec 2017

Many congratulations to AXA Business Insurance for a top medal winning performance at this year's UK wide Learning Technologies Awards. Headquartered in Glasgow's IFSD, AXA Business Insurance scooped a gold medal in the category for the 'Best use of blended learning - UK'

AXA received this prestigious award at a glittering awards ceremony in London, after achieving impressive results with a creative, energetic blended learning programme, aimed at delivering outstanding, personalised customer service. 

In partnership with learning provider Sponge UK, this programme  transformed the interactions of insurance advisors with customers.  

Positive customer feedback has increased by 145% and formal complaints have dropped by 29%. Three-star calls - the highest rated - have doubled. AXA's programme demonstrates how blended learning can fit seamlessly into even the busiest workplace and deliver lasting results.

The judges commented, "A great example of the 'campaigns not courses' approach, with good mix of methods and tools used alongside a focus on how to transfer and embed this learning in an environment where it is both difficult to find time to learn and focus. A truly worthy winner."

Amanda Cochrane, Head of Operations, AXA said, "We are absolutely delighted with this award. It's amazing recognition for the team."